A large hotel organizational chart or structure presents a high-level overview. The general manager heads the managing department. Below him are micro-managers and positions like deputy manager, financial director, and front office manager. Departments like HR, food, sales, and logistics also fall under this structure. This chart conveys roles and responsibilities clearly. It aids the C-Suite, board of directors, and managers in decision-making. Employees learn about their communication channels. Managers conduct risk management and disaster recovery. Both small and large hotels use a hierarchical chart. Specialized departments follow a functional hierarchy. Hotels with cross-functional departments employ matrix structures. A circular chart positions primary roles at the core, forming a circle. The chart shows the hotel using both hierarchical and matrix structures. If needed, EdrawMax by Wondershare can make such a chart efficiently.
Understanding Hotel Management Levels
What are the levels of management in a hotel?
There are typically three levels of management: operational, middle, and executive. Operational managers handle day-to-day activities like housekeeping.
Hotel Organization Structure
How are hotels organized?
Executive management leads the property, supported by functional and administrative groups. Functional groups address guest-related issues, while administrative ones manage behind-the-scenes details.
The Functional Structure of a Hotel
What is the functional structure of a hotel?
The hotel divides into departments based on functions such as operations and sales. Each reports to the general manager. This structure fosters specialization but can create silos. Larger chains might use a divisional structure. The matrix structure combines functional and project-based elements, enhancing flexibility. A flat structure encourages open communication. A tall structure enables quick decision-making but offers more control. The right structure depends on the hotel’s specifics.
Key Operational Departments in a Hotel
What are the 4 operational departments of a hotel?
Operational departments include housekeeping, food and beverage service, kitchen, and front office. These are supported by marketing, HR, accounting, and procurement departments.
- Housekeeping ensures clean rooms.
- The kitchen prepares food, served by the food and beverage department.
- The front office is the guest’s first contact point.
- Marketing researches guest needs.
- HR manages staffing.
- Accounting handles finances.
- Procurement secures materials.